CONDITIONS OF PURCHASE
1. OBJECTIVE The current purchase conditions or general sales conditions govern the agreements between the Greenvisual Company and the customer who wants to purchase through the website.
2. RULES FOR ONLINE PURCHASE
2.1. Eligibility for purchase
In order to place an order on the website, the customer must be of age, or be over 18, and be the end customer. Minors are expressly excluded from the purchase method.
2.2. How to place an order
To place an order through this website, follow these steps:
1. Choose the products you want to buy and add them to the "cart".
2. Go to the cashier
3. Create or log in to your account
4. Enter the delivery information and accept the general conditions of sale.
5. Choose the form of payment and click on "confirm order". Once the "order confirmation" button has been pressed in the order form.
6. Make the payment.
7. If payment is authorized, the customer will receive a confirmation of receipt of the order. Except for the conditions described in Sections 2.3 and 2.4 below, this confirmation constitutes acceptance by the Greenvisual Company of the customer order and presupposes a binding contract between the customer and Greenvisual Company
it is advisable for the customer to print and / or keep a copy of the purchase conditions once the order has been placed.
A copy of the confirmation of receipt will be sent to the customer's email address, it is advisable to print and download a copy to be able to consult it in the future.
The Greenvisual Company can modify the conditions of purchase at any time, without sending notice to the customer. However, if an order is canceled for one of the reasons mentioned above, the Greenvisual Company will reimburse, if applicable, the value of the order. Shipping costs will not be reimbursed under any circumstances, except in certain circumstances. Furthermore, once the customer has received confirmation of receipt of the order by the Greenvisual Company, the purchase conditions applicable to the same cannot be changed.
2.3. Product availability
The execution of an order through the website is subject to the availability of the items Greenvisual Company undertakes to guarantee the availability of stocks for all items that are for sale,
If the ordered product is not available or if it is finished, the customer will be informed by e-mail or the amount paid will be refunded before 30 days have elapsed from payment.
Point 2.3 is not valid for items where the expected delivery is indicated
2.4. Greenvisual Company's right to cancel or not accept an order
The Greenvisual Company reserves the right to refuse any order, cancel it or not to accept a confirmed order for, among others, the following reasons:
There was a technical or pricing error on the website when the order was placed.
· The product in the order is not available.
· The payment information provided is not correct or verifiable.
· Security systems indicate that the order is irregular or could be fraudulent.
· There are reasons to believe that the client is a minor (under 18).
· The Greenvisual Company failed, after 3 attempts, to deliver the goods to the address provided.
If an order is canceled for one of the reasons mentioned above, the Greenvisual Company will refund (if applicable) the value of the order. If after the 3rd attempted delivery the Greenvisual company will charge the costs for non-delivery
2.5. Data verification
Before processing an order placed by the customer, Greenvisual Company can verify the data of the same. This can mean the verification of the address and the solvency of the customer and the possible connection of the order to a fraud. With respect to a possible fraud, the Greenvisual Company can use a partially automatic verification of all purchases to filter out what it considers irregular or suspected of fraud. Suspicious fraud orders will be analyzed and could lead to the customer being reported to the competent authorities, which may take action against it.
3. PRICES AND PAYMENT
3.1. Prices and currency
The prices and offers that are present on the website include VAT (Value Added Tax) and are valid only for purchases made online on the website.
Prices are in euros.
3.2. Price changes
The prices on the website are subject to change. The Greenvisual Company reserves the right to change prices without notice. However, after receiving the confirmation of the Greenvisual order the prices to be paid for this order will not be changed.
The Greenvisual Company informs that despite the meticulous updates that will be made on the website prices, these could still contain errors. All errors relating to prices will be promptly corrected and will not be binding on the Greenvisual Company
3.3. Terms of payment
To pay for the order the customer can use the following credit or debit cards: Visa, Visa Electron, MasterCard, Maestro, American Express, PayPal or bank transfer. The charge will be made after confirmation of the purchase.
Bank transfer to GREENVISUAL
BANK: UBI BANCA
REASON: Order number
Payment on delivery (cash on delivery) only for shipments to Italy.
4.1. Delivery: Where and when
Deliveries will be made from Monday to Friday. Deliveries will not be made on weekends, nor on holidays. The purchased goods can be delivered to private homes or offices
Deliveries will be made during working hours. For this reason, in order to simplify deliveries, customers are asked to use work addresses or other addresses where someone is present upon receipt of the package.
4.2. Delivery time
The ordered goods are generally delivered within 3-5 working days. Generally the delivery time is respected and, even if the Greenvisual Company cannot guarantee punctuality, all the goods are delivered within a maximum of 30 working days from the date of confirmation of receipt of the purchase. Once the order has been sent, the customer receives an e-mail notification with the expected delivery date.
4.3. Control on receipt
The customer is required to check the status of the package once received. If this is not complete, the customer must not accept the delivery. Once the goods have been analyzed by our competent department, the customer will be reimbursed for the purchase amount and shipping costs. Greenvisual Company informs that the verification of the products must be carried out within a reasonable period of time from receipt. If within 30 days of delivery the Greenvisual Company does not receive waste of the delivered order, it will consider the product accepted by the customer. This will not affect the customer's right to return or exchange an order as set forth in Section 5 below.
5.1. Return of non-compliant products
The customer has the right to return defective or non-compliant products. From the moment he received the goods from the courier, the customer has 14 calendar days to inform the Greenvisual Company of the defect or of the non-conformity and to return the product to the Greenvisual Company
If the customer returns the product because it is faulty or due to its inadequacy, Greenvisual will arrange for repair if it is too expensive or if the waiting time is very long, the product will be replaced if these two cases cannot be completed Greenvisual will reimburse the customer of the entire amount spent with the same method of payment made to the order within 30 days from the notification of the reimbursement.
The foregoing does not affect the customer's rights as a consumer based on the applicable consumer protection law.
We do not accept returns of products made on request, unless they are defective.
5.2.Returning products for any reason (Right of withdrawal)
If the customer is not satisfied with the products purchased, regardless of the reason, he has 14 calendar days from the date of purchase to return the product without explanation. The customer can return the product purchased provided that:
· The product has not been washed or used in any way (except normal wear and tear due to testing and testing of the product).
· The product is intact (two elements that form a pair must be returned together)
· The customer accepts all shipping costs.
· The products are returned in their packaging and with the original labels together with the appropriate return note.
After an accurate check of the returned goods, Ditta Greenvisual will refund the price of the product within thirty 30 days of receiving notification of the customer's goods.
5.3. Product changes
As a rule, products cannot be changed. To have a product of another color or another size, the customer must return the original item see point 5.2 and place a new order from the website.
5.4. Returns of gifts
For the return of a product received as a gift, the customer must contact the person who gave him the gift and ask her to carry out the procedure for making the return. The refund will be made in the same way as the original payment.
5.5. Refund information
The refund will be made in the same way as the original payment.
Greenvisual Company will not make any refund until it has received the product in question and has verified the conditions; once the conditions of the same have been verified, the customer will receive a refund equal to the amount indicated within thirty (30) days from receipt of the product
In points 5.1 5.2 5.3 and 5.4 the goods travel at the customer's risk.
WE DO NOT ACCEPT RETURNS OF CUSTOMIZED PRODUCTS
6. VALIDITY OF THE OFFERS
The promotional offers that are shown on the website to increase the sale of certain products are valid only when present on the website, unless otherwise specified in the website.
7.1. These purchase conditions establish all obligations and responsibilities on the part of the Greenvisual Company in relation to the supply of products. There are no guarantees, conditions or other binding terms for the Greenvisual Company, except those expressly mentioned in the purchase conditions.
7.2. None of the points illustrated in these conditions of purchase limits or excludes the responsibility of the Greenvisual Company in the event of (i) death or personal damage caused by negligence of the Greenvisual Company, (ii) fraud, (iii) non-fulfillment of the obligations towards the laws national laws in force nor (iv) any other liability that cannot be excluded by law.
7.3. According to clause 7.2, the parties' maximum responsibility for all claims of any kind or associated with the conditions of purchase, regardless of their application in the event of a contract, warranty, condition, violation, objective liability, law or other form, yes will limit the amount paid to the Greenvisual Company for the product in question.
7.4. Under clause 7.2, in no case, whether due to failure to comply with the contract, warranty, condition, violation, strict liability, law or otherwise, one of the parties will be liable to the other for special, consequential, incidental damages or indirect.
Who orders through this website, accepts and takes note of the following mandatory information: the data collected in the order, will be used only to provide the service and / or provide the products purchased and comply with regulatory, management, operational and accounting.
We inform you that, pursuant to Legislative Decree 196/2003, laying down provisions for the protection of persons and other subjects regarding the processing of personal data, the Greenvisual Company is the data controller of the personal data provided by you, or otherwise acquired within our business.
The processing of personal data means their collection, recording, organization, storage, processing, modification, selection, extraction, comparison, use, interconnection, blocking, communication, dissemination, cancellation and destruction or the combination of two or more of these operations.
The information you provide will be used for the following purposes:
- to provide the service and / or supply the products purchased by you;
- in relation to contractual, pre-contractual or legal obligations, exclusively for administrative and accounting purposes
- to execute the transaction that the user is performing;
- to perform legal obligations;
- for operational, regulatory, fiscal and management needs;
The data will not be communicated to other subjects, with the exception of the shipper in charge of delivering the goods, nor will they be distributed to third parties.
The following data will be collected:
- name and surname of the user;
- user's address;
- personal e-mail address;
- telephone number;
- tax code and VAT number (only if an invoice is requested, and in any case if the firm or freelancer)
The requested data is necessary, and in the absence of even just one of them, the supply of the goods or the provision of the service cannot be carried out, as we will not be able to fulfill the pre-contractual, contractual, regulatory and fiscal obligations.
The data will be processed using instruments that guarantee security and confidentiality and can also be done through paper and / or automated tools to store, manage and transmit the data.
We also inform you that art. 13 of Legislative Decree 196/2003, gives citizens the exercise of specific rights. In particular, the interested party may obtain from the owner the existence or otherwise of his personal data, and that such data be made available to him in an intelligible form. The interested party may also request to know the origin of the data and the logic on which the processing is based; to obtain the cancellation, transformation, or blocking of data processed in violation of the law as well as the updating, rectification or, if there is interest, integration of the data; to oppose, for legitimate reasons, to the treatment itself.
9. APPLICABLE LAW
Purchases made through the website that comply with these purchase conditions are subject to Italian legislation.
Any dispute or discrepancy relating to the application or interpretation of the purchase conditions, as well as the included contracts, will be resolved at the court of the city of Rimini in Italy, which will have exclusive jurisdiction over any other jurisdiction. However, where the customer makes use of the consumer condition based on the Italian law for the defense of consumers and users, the competent Courts will be those of consumer residence in the territory of Italy.